1. Return Eligibility

​

Due to the nature of our products, all sales are final.

 

However, we will gladly accept returns or exchanges under the following circumstances:

• The item(s) arrived damaged or defective.

• Incorrect item(s) were shipped.

​

To be eligible for a return or exchange, the item(s) must:

• Be unused and in their original, unopened packaging.

• Be accompanied by proof of purchase (e.g., order confirmation or receipt).

 

2. Reporting an Issue

​

If you received a damaged, defective, or incorrect item, please contact us within 3 days of receiving your order. Provide the following information:

• Order number.

• A clear description of the issue.

• Photo(s) of the damaged, defective, or incorrect item(s).

Email this information to info@slaynportray.com

 

3. Return Process

​

Once your return request is approved, we will provide instructions on how to return the item(s). Please note:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

• We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.

 

4. Refunds and Exchanges

​

• Approved refunds will be issued to your original payment method within 5-7 business days after receiving and inspecting the returned item(s).

• Exchanges will be processed once we receive and inspect the returned item(s).

 

5. Non-Returnable Items

​

For hygiene and safety reasons, we do not accept returns or exchanges on the following items under any circumstances.      

• Opened or used products.

• Sale or clearance items.

 

6. Order Cancellations

​

Orders can only be canceled within 12 hours of purchase. After this period, cancellations are not guaranteed as processing and shipment may have already begun.

​

If you have any questions or concerns about our return policy, please contact us at info@slaynportray.com. Thank you for shopping SlayNPortray!